Reverse a payment that was created in error when it meets the conditions below. The reversal applies to the whole payment.
Required LRM Access: Owner, Admin, Finance Admin and Finance User
Before you begin
Check that the payment:
- Has a status of Posted.
- Has no allocations. Unallocate it before you start if needed.
- Has no refunds that are still active. Reverse any related refund first.
- Has not been created through Stripe, Paygate, or a StudyLink batch.
Payments created from manual batches can be reversed when they meet the other conditions. You cannot reverse part of a payment. The reversal date must be on or after the payment date and later than the Accounting Period Lockdown date.
1
Reverse a Payment
- Navigate to LRM > Finance > Payments
- Find and open the payment you need to reverse
- From the Action menu, click Reverse Payment
- Enter a Reversal Date that meets the date requirements above. Enter a reason if needed.
- Click Save
