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How to Add a Refund

Manage full and partial refunds in Wisenet.

Process refunds directly in Wisenet if the payment was made using Stripe.

Important Note: Wisenet supports only one refund per payment, even if it is a partial refund.

Enable Refunds via Stripe

You can refund any Stripe payments directly from Wisenet. To enable:

 

  1. Navigate to LRM > Settings > App Settings > LRM.
  2. Locate Refund through Payment Gateway, toggle it to enable, and click Save.

1

Refund an invoice in full

Required Knowledge: Invoices, Credit Notes

  • If the payment was made via Stripe and Refund through Payment Gateway is ON, the refund will be processed automatically.
  • If Refund through Payment Gateway is OFF, and for all manually captured payments, you must pay the refund outside of Wisenet.

Navigate to the Invoice

  1. Navigate to LRM > Finance > Invoices and select the Invoice.
  2. Ensure at least one payment is linked to the invoice.
  3. Click Action > Generate Credit Note (Learn more: How to Add a Credit Note)
  4. (Optional) Enter a Reference
  5. (Optional) Enter a Public Note
  6. (Optional) Enter a Private Note
  7. In the field How would you like the excess credit to be handled?, select Refund Payment.
  8. Select the payment(s) to refund.
  9. Click Add Credit Note.

Refund Using an Existing Credit Note

Partial refunds are processed by issuing a credit note first. Depending on your financial reporting requirements, you may need to configure specific finance items or fee types beforehand.

Required Knowledge: Credit Notes, Finance Items, Fee Types

1

Issue a Credit Note

  1. Navigate to LRM > Finance > Credit Notes.
  2. Ensure at least one payment is linked to the invoice.
  3. Follow the instructions in How to Generate a Credit Note from the Credit Notes Table.
  4. Configure a new Fee Type if the refund needs to be reported separately from income. If the Credit Note item is unavailable or its value does not align with the refund amount, set up a new Finance Item.
  5. Click Add Credit Note.

2

Refund from Payment Details

  1. Navigate to LRM > Finance > Payments.
  2. Click on the payment Receipt Number.
  3. Select Action > Refund Payment.
  4. On the Apply Credit Note screen, click Apply for the appropriate credit note.
  5. Once confirmed, the status will be updated to Refunded (even for partial refunds).

Note: Wisenet supports only one refund per payment, regardless of whether it is a partial or full refund.

 

Review and Reconciliation

Processed refunds can be reviewed under LRM > Finance > Refunds for reconciliation and record-keeping.