Refund part or all of an unutilised payment directly to a debtor without needing to create an invoice or Credit Note first.

You can process multiple refunds from the same payment while an unutilised amount remains. How the money is returned depends on how the original payment was received.

Before you begin

Refunds can be processed directly from a Payment or Credit Note.

Before processing a refund:

The Payment must have a status of Posted and the Credit Note must have a status of Issued.
The Refund Date must be on or after the original Payment or Credit Note date and after the Accounting Period Lockdown date.
You can refund all or part of the amount available to refund.
Amounts that have already been refunded cannot be refunded again.
You can process multiple refunds where an amount remains available to refund.

How the money is returned depends on the original transaction:

For eligible Stripe Payments, if Refund through Payment Gateway is ON, the refund is processed automatically through Stripe.
If Refund through Payment Gateway is OFF, or for manually captured Payments, you must pay the refund outside of Wisenet.
Credit Note refunds must always be paid outside of Wisenet.

Enable Refunds via Stripe

You can refund any Stripe payments directly from Wisenet.

1

Navigate to LRM > Settings > App Settings > LRM.
Locate Refund through Payment Gateway, toggle it to enable, and click Save.

Refund Payments

You can refund all or part of the unutilised amount of a Posted Payment directly to the debtor. The refund does not need to be linked to an invoice or credit note.

2

1. Navigate to Payments

You can access the Payment you want to refund in two ways:

From an Invoice

Navigate to the relevant Invoice Details page.
Select the Payment link to open the Payment Details page.

From Payments

Navigate to LRM > Finance > Payments.
Select the relevant Payment to open the Payment Details page.

2. Enter the Refund details

Click Action > Refund Payment
Complete the refund details – The available refund options depend on how the Payment has been utilised.
- If the Payment is fully utilised, the Payment can only be refunded in full.
  - Refund Amount – The full Payment amount is automatically populated and cannot be changed.
  - Refund Date – Automatically set to today’s date and cannot be changed.
- If the Payment has an amount available to refund
  - Refund Amount – Enter the amount to refund.
  - Refund Date – Enter the date of the refund. The Refund Date must be on or after the Payment Date and after the Accounting Period Lockdown date.
  - Finance Payment Method – Auto-populated to Manual.
  - Payment Method – Select the payment method used for the refund.

3. Process the Refund

Choose how you want to complete the refund:

Issue to process the refund.
Issue & Email to process the refund and email a refund confirmation to the debtor.
Review the Refund Confirmation message and confirm

Refund Credit Notes

You can refund all or part of the unutilised amount of an Issued Credit Note directly to the debtor. The refund does not need to be linked to an invoice or Payment.

3

1. Navigate to the Credit Note

Navigate to LRM > Finance > Credit Notes.
Select the relevant Credit Note to open the Credit Note Details page.
Select Action > Refund Credit Note.

2. Enter the Refund details

Complete the following:

Refund Amount (AUD) – Enter the amount you want to refund. The amount cannot exceed the remaining credit amount.
Refund Date – Enter the date of the refund. The Refund Date must be on or after the Credit Note Issue Date and after the Accounting Period Lockdown date.
Finance Payment Method – Auto-populated to manual.
Payment Method – Select the payment method used for the refund.

You can refund all or part of the Credit Note’s unutilised amount. If an unutilised amount remains, you can process another refund from the same Credit Note later.

3. Process the Refund

Choose how you want to complete the refund:

Issue to process the refund.
Issue & Email to process the refund and email a refund confirmation to the debtor.
Review the Refund Confirmation message and confirm

Next Step

How to View and Manage Refund Details