1
Refund an invoice in full
Navigate to the Invoice
- Navigate to LRM > Finance > Invoices and select the Invoice.
- Ensure at least one payment is linked to the invoice.
- Click Action > Generate Credit Note (Learn more: How to Add a Credit Note)
- (Optional) Enter a Reference
- (Optional) Enter a Public Note
- (Optional) Enter a Private Note
- In the field How would you like the excess credit to be handled?, select Refund Payment.
- Select the payment(s) to refund.
- Click Add Credit Note.
Refund Using an Existing Credit Note
Partial refunds are processed by issuing a credit note first. Depending on your financial reporting requirements, you may need to configure specific finance items or fee types beforehand.
1
Issue a Credit Note
- Navigate to LRM > Finance > Credit Notes.
- Ensure at least one payment is linked to the invoice.
- Follow the instructions in How to Generate a Credit Note from the Credit Notes Table.
- Configure a new Fee Type if the refund needs to be reported separately from income. If the Credit Note item is unavailable or its value does not align with the refund amount, set up a new Finance Item.
- Click Add Credit Note.
2
Refund from Payment Details
- Navigate to LRM > Finance > Payments.
- Click on the payment Receipt Number.
- Select Action > Refund Payment.
- On the Apply Credit Note screen, click Apply for the appropriate credit note.
- Once confirmed, the status will be updated to Refunded (even for partial refunds).
Note: Wisenet supports only one refund per payment, regardless of whether it is a partial or full refund.
Review and Reconciliation
Processed refunds can be reviewed under LRM > Finance > Refunds for reconciliation and record-keeping.