What's New
Support Cases is a new feature that has been developed by Wisenet so you can engage with and directly support your learners across their entire journey.
This feature is built into Wisenet LRM and accessible through the Learner App, giving learners a simple way to submit support requests, whether directly from the app or by email, so the right staff and teams can respond quickly.
For Premium edition customers, you have the opportunity to use Train AI to understand your organisation’s unique case types and provide professional, context-aware drafts using the Generate AI response to save time and ensure consistency.
Learn how to enable Support Cases and start transforming your learner support journey.
Previously, Auto Grade automatically updated Unit Enrolment fields only when a grade was submitted from an integrated elearning application.
Now, we have extended this capability to manual grading. You can update Unit Enrolment fields simply by entering a final grade directly in Wisenet, with all related fields updating automatically based on the configured Auto Grade Rules.
This enhancement brings the same level of efficiency and consistency to manual grading workflows, giving you greater flexibility without compromising data integrity.
Finance roles have been refined for precision. See User Access Roles
We’ve streamlined permissions, removed inaccessible links, and introduced clear Active/Inactive badges on the Discounts page for better visibility and decision-making.
All finance records – invoices, credit notes, payments, refunds, and write-offs now link directly to the debtor finance page (instead of the learner/workplace account page).
Other updates:
- Added a button “View Learner” or “View Workplace” so the user can still navigate to the learner/workplace account if needed
- Added links to navigate to Learner/Workplace profile from the debtor details page
To enhance clarity, reporting and compliance, a Credential Type is now required when uploading a new credential template. This ensures better visibility over the types of credentials being issued and supports more structured data management.
Available Credential Types:
- Other
- Certificate
- Transcript
- Statement
- Letter
- Card
What has changed?
- New field in Settings > uReports template page to select credential type.
- Selecting a Credential Type is now mandatory for all new credential templates in uReports.
- You can optionally update the Credential Type for previously uploaded credential templates.
For more details on credential types – See Credential Template Types
To learn more about generating credentials – See How To Generate a Credential
Automation cuts repetitive admin, safeguards compliance, and delivers learner comms exactly when they matter most. Build dynamic workflows with Triggers, Conditions, and Actions to streamline routine or time-critical processes driving consistency, precision, and efficiency at scale. Learn more
The Wisenet Plugin is now live for Moodle versions 4.5 and above. This means simpler setup, real-time sync, no webhooks required. Refer to our transition page to learn more.
To enhance usability, Lists has been moved from the top navigation bar to the Settings page. Learn more
Important Note:
With this update, access to Lists is now limited to users who can view the Settings tab. As a result, User and Power User roles will no longer have access to Lists.
Explore key takeaways from our 2025 RTO Standards webinar with Audit Express, and discover how Wisenet can help you implement changes and stay audit-ready. Learn more














