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What’s New

What's New

2025
Support Cases: An Engaging Way to Support Your Learners

Support Cases is a new feature that has been developed by Wisenet so you can engage with and directly support your learners across their entire journey. 

 

This feature is built into Wisenet LRM and accessible through the Learner App, giving learners a simple way to submit support requests, whether directly from the app or by email, so the right staff and teams can respond quickly.

 

For Premium edition customers, you have the opportunity to use Train AI to understand your organisation’s unique case types and provide professional, context-aware drafts using the Generate AI response to save time and ensure consistency.

 

Learn how to enable Support Cases and start transforming your learner support journey.

Auto Grade – Now Supports Manual Grading

Previously, Auto Grade automatically updated Unit Enrolment fields only when a grade was submitted from an integrated elearning application.

 

Now, we have extended this capability to manual grading. You can update Unit Enrolment fields simply by entering a final grade directly in Wisenet, with all related fields updating automatically based on the configured Auto Grade Rules.

 

This enhancement brings the same level of efficiency and consistency to manual grading workflows, giving you greater flexibility without compromising data integrity.

 

See How to Manually Grade with Auto Grade

Learner App Upgrade

The mobile timetable experience has been enhanced with subtle UI improvements, offering learners a cleaner and more intuitive interface for managing their study schedule.


learner timetable mobile

Unit Updates (NZ Only)

Unit version numbers are now displayed alongside unit codes across Wisenet (excluding Elements and Staff pages), delivering greater version control transparency.


Unit versions

New Zealand

Finance Permissions & Discounts

Finance roles have been refined for precision. See User Access Roles

 

We’ve streamlined permissions, removed inaccessible links, and introduced clear Active/Inactive badges on the Discounts page for better visibility and decision-making.

Workplace Management

We’ve introduced bulk workplace updates, empowering teams to manage large datasets faster and more efficiently.

 

workplace bulk updates

Venues & Classrooms

The Venues/Classrooms page has been upgraded to the new filtered list view with advanced sorting and filtering capabilities to provide faster and clearer access to essential data.

 

Venues and Classrooms

Tasks in Wisenet Finance

You can now create tasks on quotes, invoices, and payments so teams can better track actions, maintain accountability, and streamline approval workflows.


Finance Tasks

Debtor Links Update

All finance records – invoices, credit notes, payments, refunds, and write-offs now link directly to the debtor finance page (instead of the learner/workplace account page).

 

Other updates:

  • Added a button “View Learner” or “View Workplace” so the user can still navigate to the learner/workplace account if needed
  • Added links to navigate to Learner/Workplace profile from the debtor details page

Debtor Links Update

Email Validation Upgrade

Email address field validation now supports special characters !, #, %, &, and * ensuring your communications flow without restrictions.


Email validation

Credential Types

To enhance clarity, reporting and compliance, a Credential Type is now required when uploading a new credential template. This ensures better visibility over the types of credentials being issued and supports more structured data management.

 

Available Credential Types:

  • Other
  • Certificate
  • Transcript
  • Statement
  • Letter
  • Card

 

What has changed?

  • New field in Settings > uReports template page to select credential type.
  • Selecting a Credential Type is now mandatory for all new credential templates in uReports.
  • You can optionally update the Credential Type for previously uploaded credential templates.


Credential Types

 

For more details on credential types – See Credential Template Types

 

To learn more about generating credentials – See How To Generate a Credential

Custom Fields in Fee Schedules

Tailor your Fee Schedules with custom fields for greater control and flexibility. You can capture and store additional information such as intake codes, funding references, or any data required for compliance, audits, or internal processes.


Custom Fields in Fee Schedules

Event Alerts Update

Event Alert rows now expand so you can see all the information in full detail.


Event Alerts

Learner Page Access

Access error fix: Guest and Student Support users can now open Learner pages without any access denied errors.


Learner Page Access

Introducing Automation in Wisenet (In Early-Access Now)

Automation cuts repetitive admin, safeguards compliance, and delivers learner comms exactly when they matter most. Build dynamic workflows with Triggers, Conditions, and Actions to streamline routine or time-critical processes driving consistency, precision, and efficiency at scale. Learn more

New Wisenet Plugin for Moodle 4.5

The Wisenet Plugin is now live for Moodle versions 4.5 and above. This means simpler setup, real-time sync, no webhooks required. Refer to our transition page to learn more.

Lists has moved to Settings

To enhance usability, Lists has been moved from the top navigation bar to the Settings page. Learn more

 

Important Note:
With this update, access to Lists is now limited to users who can view the Settings tab. As a result, User and Power User roles will no longer have access to Lists.


Lists under Settings

2025 Revised RTO Standards

Explore key takeaways from our 2025 RTO Standards webinar with Audit Express, and discover how Wisenet can help you implement changes and stay audit-ready. Learn more

Tax Rates Update (NZ Only)

Wisenet Finance now supports Reduced GST rate of 9% in NZ, ensuring your financial transactions remain accurate and compliant.

Reduced GST

New Zealand

New Trainer Field Added to Training Agreements

A dedicated field is available to capture and record the trainer associated with each training agreement, enhancing clarity and tracking in Wisenet.


Trainer Training Agreements