The steps below will show you how to remove a Learner from a Course Enrolment.
Important!
Before you attempt to delete a Learner from a Course Enrolment, check if the Learner Enrolment is associated with a credential. If it does, then the enrolment CANNOT be removed/deleted.
If the credential was issued by mistake, we recommend setting the Credential Status as Cancelled from Issued and updating the Course Enrolment Status value to Cancelled – Penalty/No Penalty.
PLEASE NOTE: A Status of Cancelled does NOT mean the enrolment is deleted.
Before you begin:
Required Knowledge: Enrolment
Required LRM Access: Admin
Required Pre-Steps: Check that there is no credential issued for the Learner
1
Navigate to LRM > Learners
2
- Search for the relevant Learner
- Open the Learner’s profile
- In the Enrolment section of the Learner’s profile page, Click Action and Select view Unit Enrolments
Click images to enlarge
3
Remove All Unit Enrolments
- In the Client Unit Offers Tab, Tick the first Tick box to check all Units
- Under the list of Units, Click Action and Select Remove
- Click Delete
4
Note:
Before you delete the Course Enrolment, make sure:
- Any NSW claims have been deleted (NSW only)
- All FPS installments have been removed (Singapore only)
- On the Left Navigation Bar, Under Current Course Enrolment, Click Detail
- On the Course Enrolment Detail page, Click Action, and Select Delete
- This will trigger a Notification Pop Up with the message: Are you sure you want to delete?
- If yes, Click OK
Note:
If the Course Enrolment has not been deleted once you clicked OK to delete, then NSW Claim and/or FPS installments are still attached which will need to be removed prior to deleting the Course Enrolment.