How To Use QR Code for Certificate Validation

Before you begin:

Required Knowledge: Certificates / Credentials

Required Access: You will require LRM Owner access to turn on QR Code

Required Pre-Steps: How to create a Credential


  • All – We recommend that you test this process first with a ‘test learner’ to ensure the process works
  • New Zealand –  For Training providers under NZQA, permission is required by the Qualification Authority before you can apply QR Codes to a Certificate.
  • If you are not currently using Wisenet Credentials or would like to start, we recommend that you see our resources on How to Use Wisenet Credentials for more details or, please log a support request and we can help.
  • Certificate validation provides you with a unique url that can be shared with stakeholders allowing them to self-validate certificates
  • Easily validate the authentication credentials by adding a QR code to your credentials or a link to your website
  • Validators (examples below) can enter the Credential Number and Last Name to validate the credential. This is beneficial to:
    • An Employer validating an Employee
    • A RTO checking CT/RPL for a Learner
  • Particularly useful if you use the Email Certificate functionality in Wisenet

1. Turn ON your unique QR Code Access

The QR Code is unique to each training organisation.

To turn ON your QR Code:

  1. Navigate to LRM > Settings
  2. In the Apps Settings widget, click on Learner App
  3. Go to the section for QR Certificate Verification, and set the Toggle to ON
    • This will make the QR Certificate Verification page visible in Learner App

2.Obtain and Save your Unique QR Code as an image

Once you have turned on your access to QR Code you can now save the image to use on your credentials.

  1. Login to Wisenet
  2. Click on Reports and on the Left Side Navigation bar select Credentials Register
  3. Select the tab QR Certification Validation
  4. Copy the url and add the link to your website for ‘QR Certificate Validation’
  5. Copy the QR Code image by:
    • right-clicking on the QR Code image
    • choose Save As and save to your computer

Note: The QR Code contains the URL found on your QR Certificate Validation page.

3. Add QR Code to Certificate

Once you have downloaded your QR Code, you can then insert and resize it as an image in your Credentials Word Doc Template.

How to Edit Credentials

4. Validate QR Code

Once the credential with the QR Code has been issued, employers can scan the QR Code and enter the Certificate Number and the Learner’s Last Name to verify the credential.

NOTE: Requirement to scan

  • A Barcode Scanner App of choice will need to be downloaded on smartphones or tablets. Many modern smartphones also have QR Code scanners built into their camera software.
  1. If the Validation is successful the Employer can request a copy of the Certificate.
  2. When it has validated, an email is sent to the validator and another to the Learner advising that this was done and, is stored in Course Enrolment logbook

1. Why does a copy of the Certificate need to be sent to the validator?

The quick verification only proves that a Certificate with the provided Certificate Number exists for the provided Learner Last Name. It does not qualify the qualification or the completeness of the units. Therefore by sending a copy of the Certificate with “copy” watermarks applied, the validator is able to accurately cross check.

2. Is it a privacy issue that the actual certificate record is sent to the validator?

The certificate can only be verified if the validator knows the Certificate Number AND the Learners Last Name. How would the Certificate Number be known without them having a copy of the certificate already in front of them? This email process is also audit tracking the validator and also alerts the Learner when someone validates their Certificate details.

3. Why is the validation failing for learners with an apostrophe (‘) in their names?

If you are using an iPhone and the validation is failing for learners with apostrophe (‘) in their names; this is because the default apostrophe (‘) that is used in iPhone keyboard is not an apostrophe (‘) but a single quotation mark. This is caused from iOS by default not transmitting the default apostrophe character when the apostrophe key is tapped. This can be adjusted in the iOS Settings > General section > Keyboards > turn off Smart Punctuation. Then, validate again.

5. Customise your QR Code Validation Page

Note: If you have already customised your Learner App page before, you can omit this step.

We recommend that you change your heading banner and contact details once QR Code Access has been set up (see image below for default).

  1. Navigate to LRM > Settings
  2. In the Apps Settings widget, click on Learner App
  3. Change Learner App Top Banner Fill Colour, Name, and Help Contact details etc to customise your QR Code validation page

Learn More? How to Edit Learner App Settings

QR validation screenshot.v1

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