Once a Credential is issued it cannot be deleted or regenerated. It can only be cancelled.

NOTE: You can resend an issued Credential via email to a Learner at any time.

1

Cancel a Credential

To cancel a credential

Navigate to your desired Credential location
- LRM > Reports > Credential Register
- Learner > Credentials
- Course Offer > Credentials
- Qualification > Credentials
(Optional) Search or filter the results.
Click on the Cancel icon on the Credential line.

Note: If you are looking to reprint or resend a credential then you can download or send the credential without reissuing.

To reissue a credential

Decide whether you wish to cancel a previous credential. If you do then Cancel the Credential (see above).
Then you can follow the Generate a new Credential process for the Learner.