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Wisenet

      How To Create and Edit an Email Template

      Use templates to standardise your communications and save time. Message Templates work really well with:

      • Learncycle for automating learner lifecycle management
      • uReport for individually distributing documents to a group of learners
      • Surveys for getting learner feedback
      • The Learner App for keeping in touch with your customers
      • Credentials for emailing Certificates to Learners (Note: Only available on Premium Edition and by default this feature is turned OFF. If required, Portal Admin is to turn email ON)
      • Sales Contacts for quickly responding to Sales Contacts at different stages

      Required LRM Access: Admin Only

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      Create an Email Template

      Wisenet provides generic templates that can be Modified, Enabled and Disabled. On the right Edition you can also add custom templates.

      1. Click Add New
      2. Set up your template and Save

      Your template will contain a mixture of:

      • Rich html formatted text (that will be the same in every message sent with this template)
      • Placeholders for the Wisenet fields that you want in your message such as learner name, course name
        • Placeholders have a hash symbol on either side of the field name (e.g.#Client.FirstName#).

      Note

      When a message is created, the fixed text will stay exactly as it appears in your template, but the placeholders are replaced with values from the Wisenet record.

      Always test your template before using it.

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      Edit an Email Template (if required)
      1. Navigate to Settings > Email Templates
      2. From the list of available templates, click on the Edit Icon for the template you wish to modify
      3. The template will now open in edit mode. There are two parts of the template:

      1. The Template details

      Edit the top half of the screen. You can:

      • Turn on the Is Active switch
      • Edit the Temlpate Name and Description

      2. The Email details

      Edit the Email Subject and Body in the bottom half of the screen:

      1. Choose recipients
      2. From the Placeholder dropdown, view the relevant placeholder and type the code where you wish it to appear in your email (Press CTRL+V)
        • Note: the placeholder can be added/copied in both the Body as well as the Subject line when configuring it in an email template
      3. Edit your email as required and click Update

      Note: There is a 10,000 character limit for messages.

      Only use placeholders that are available in the dropdown list. You cannot add your own into the body of the email as it will not collect that data.

      Add an Image to your Template (optional)
      1. Go to the Email Template and Edit
      2. Click the Image button to insert an image. You need to specify the URL where the image is stored, for example on your company website or somewhere on the internet.

      1 . In the rich text toolbar, click the HTML source code button

      2 . Paste in the following text at the bottom of the page.  Substitute your own email address for the example one.

      Capture83

      Note: To return to the normal edit mode, click the html source code button again.

      Note:

      If you are on our Standard Edition, while you can edit the Message Template content, you will not be able to change the Message Template name if required.  For more flexibility in customising Message Templates, please refer to information on our Premium Edition inclusions.

      Next Step

      How to Send a Message

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