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Wisenet

      How To Bulk Message, Email, SMS Learners

      This article is to highlight the bulk communication methods in Wisenet that will allow you to keep your learners up to date with your business’ operations.

      Note: You can use the below methods to update learners about their study arrangements due to COVID-19. However, please note that it is important to reduce panic, use official advice from the relevant health authorities and not add to unnecessary noise. The focus is on helping learners attain accurate and consistent information at all times.

      Bulk Email from Learners

      The new recommended way to bulk communicate with Learners is using the Learner Search list. Follow the quick steps below or find out more here.

      1. On the top navigation bar, click on Learners
      2. On the left navigation bar, click on Search (this is usually selected by default)
      3. Add a filter or text search on the list
      4. Select the appropriate Learners by the checkbox or the group select function
      5. Click the Action button located in the top right corner
      6. Select Bulk Send Email
      7. In craft your Email Message
        1. Choose your recipients
        2. Choose the Reply To address
        3. Email Messaging Options
          • When sending an email message you have the following options to select from:
            • Either choose to compose a Message
              • Enter a Subject for your message
              • Type your message content in the Body section
            • Or, choose to use a Message Template
              • Click on the dropdown menu to select a relevant Message Template
      8. Attach files, if relevant
      9. Click Send

      Note: This will save Messages against each Learner’s Logbook

      Optional: Use Email Templates to standardise your communications and save time. Learn More

      Bulk Email/SMS from Course Offers

      1. On the top navigation bar, click on Offers and search for the relevant Course Offer
      2. On the left navigation bar, Click on Enrolments
      3. Click the first tick box to select all course enrolments or individually tick the Learners you want to message
      4. At the bottom of the list, click on the Action dropdown box, select Send Email or Send SMS

      Note: This will save Messages against each Learner’s Course Enrolment Logbook

      Optional: Use Email Templates to standardise your communications and save time. Learn More

      Click image to enlarge

      Bulk Email/SMS from Class Lists

      1. Navigate to LRM > Timetables
      2. Under Class Search, search for the class using
        1. Date only: enter date as dd/mm/yyyy, eg: 21/03/2020
        2. Class code eg: TAEC14338
        3. Date and code combination eg: 21/03/2020 TAE
      3. A list of classes matching your search will be returned
      4. To view your class roll, click on the Actions Dropdown box next to the relevant class
      5. Select View Class Learner List
      6. The class roll will now open
      7. Click the first tick box to select all Learners or individually tick the Learners you want to send an email to
      8. At the bottom of the list, click on the Action dropdown box, select Send Email or Send SMS

      Note: This will save Messages against each Learner’s Logbook

      Click image to enlarge

      Bulk Email using Mail Merge

      1. Run Report #0232: Client Email List from Wisenet and download to excel. Learn More
      2. Use mail merge to send a bulk email to all your learners.

      For Gsuite users, see Mail Merge

      For Microsoft Office Tools/Office365 users, see Bulk Email Messages

       

      Note: This will not save Messages against the Logbook

      Bulk Email using Moodle

      Important Note:

      • Only Moodle Administrators can access Site Administration settings. 
      • Site Administration can be accessed in the Side Navigation and depending on your Theme, it may be on the left or the right, or you may need to click on a tab to open up the side navigation.

      Messaging system default settings are set in ‘Message outputs’ in Site administration. The personal messaging system in Moodle is enabled as well by default. 

      To send bulk messages, see Bulk User Actions

      Click image to enlarge

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