Introducing Inbound Emails
Wisenet can receive email messages and save them into any Logbook in the LRM. Email messages can be received into Wisenet in two ways:
- As a Linked Email, where the email is saved automatically in a logbook
- As an Unlinked Email, where the email is received into a holding bay and is manually saved to a logbook.
Inbound email messages are automatically saved into the relevant logbook as a Linked Email. If no logbook is found, the email comes into Wisenet as an Unlinked Email and must be manually saved into the relevant logbook.
Email messages can be received and saved into any logbook in Wisenet.
Overview on how you can use the Inbound Emails feature
You can save Inbound Emails to all Logbook types in Wisenet:
- Agent
- Course
- Course Enrolment
- Course Offer
- Learner
- Organisation (found in Reports > Logbook)
- Sales Contact
- Staff
- Unit
- Unit Enrolment
- Unit Offer
- Workplace
TIP:
Outgoing emails can only be sent from:
- Learner Logbook
- Learner Course Enrolment Logbook
- Sales Contact Logbook
- Agent Logbook
However, inbound emails can be saved to any logbook within Wisenet.
Send an email into the LRM
You can send, CC, BCC or forward an email directly into any Logbook within the LRM. You can also send an email into the LRM without specifying a Logbook first. It will go into an Unlinked Emails holding bay and you can save it into a Logbook later.
Learn more: Send an email into LRM
Find Linked and Unlinked Emails
You can see a list of all inbound emails automatically linked to Logbooks for the past seven days.
You can see a list of all Unlinked Emails that have been received into Wisenet.
Learn more? How to Find Linked and Unlinked Emails
Save an Unlinked Email to a Logbook
You can save Unlinked Emails into any Logbook within the LRM.
Learn More? Save an Unlinked Email to a Logbook