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Higher Education HELP (FEE HELP)

Introducing FEE HELP

FEE HELP (FH) is a government initiative that allows eligible Learners to pay part or all of their course tuition fees via a government loan known as FEE HELP Assistance.
If a Learner accesses FH Assistance, the government will pay their tuition fees directly to the RTO. The Learner will then be required to pay the loan and a loan fee back to the government.

Only FEE Help approved providers can offer FEE-HELP assistance to eligible Learners. And, there are a lot of requirements and restrictions around FEE HELP Loans and it is important to know the details.

How FEE HELP Loans Work

Set Up

Set Up your Accounts

Wisenet has an integration service with HEIMS Admin so you can check and allocate CHESSN numbers without having to log in separately to HEIMS Admin. This service needs to be enables in Wisenet.

Enable HEIMS Admin and CHESSN integration

The eCAF (Electronic Commonwealth Assistance Form) process has been improved thanks to the introduction of the new Government eCAF system. The system is designed to simplify the process for getting Learners to complete their Commonwealth Assistance Form.

Enable eCAF integration

FEE HELP Courses

Prior to creating Course Offers you need to indicate which Courses are for FEE HELP and decide which Course Offer structure you are going to use.

How to Mark your FEE HELP Courses

Invoice and Assistance Notices

Learn how to set up CANs and Invoices using Scheduled CANs/Invoices.

How to Set Up Invoices / Assistance Notices

Set Up Course Offers

Adding a Course Offer for FEE HELP follows the same process however, ensure that any additional AVETMISS fields are entered and the Course Offer Name and Code is easily identified as FEE HELP.

Add a Course Offer

Units of Study is important for FEE HELP delivery as it allows for groups of Units and Competency.

Add Units of Study

Enrol Learners

1.Follow the steps for enrolling a learning ensuring that all relevant fields for FEE HELP Learners have been completed.

How to Enrol a Learner

Learn More? FEE HELP Files and Fields

2. After the 2 day cooling off period has passed the Learner details can be sent to eCAF

Send enrolment to eCAF

3. Generate Invoice

If  you have set up your CANs and Invoices these should generate automatically.

How to generate CANs and Invoices

Manage

Monitor and Update Learner Progress

You can monitor a Learner’s progress by learning more about how Enrolments work in Wisenet and, How to Edit Unit of Study Enrolments.

Prepare for Reporting

Higher Ed collection 2018
Data and Image Source: https://heimshelp.education.gov.au/resources/key-dates-and-reporting-deadlines. Extracted: October 2018

Troubleshooting FEE HELP Errors

The FEE HELP FAQ will help you with troubleshooting FEE HELP errors (if any).

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