Introducing Event Alerts
Event Alerts provides details of when records were unsuccessfully processed. There is an alert count on the dashboard to highlight any issues. Clicking on the count will take you to the Event Alert records that need your attention.
On Dashboard you will see Event Alerts for:
- TCSI
- Xero
- USI
- Email Messaging
- SMS Messaging
Set Up Event Alerts
As records for TCSI, USI and Messaging are automatically synced in Wisenet, there is no Set Up required from your end for Event Alerts.
When a record appears in Event Alerts, all it requires is your attention to manually resolve the issue. This will usually be due to data validation issues.
NOTE: The Datetime on your Event Alerts Timeline is set to show the timezone of the device you are using to login to LRM. For example, in Melbourne Australia a an Event Alert will show as 11:43 AM and in Auckland New Zealand it will show as 1:43 PM.
Using Event Alerts
TCSI Event Alerts
TCSI Event Alerts provides details of when TCSI records were unsuccessfully processed. Wisenet is automatically syncing your records to TCSI. When a record appears in Event Alerts, it requires your attention to manually resolve the issue.
Xero Event Alerts
Xero Event Alerts provides details of when Xero records were unsuccessfully processed. Wisenet is automatically syncing your records to Xero. When a record appears in Event Alerts, it requires your attention to manually resolve the issue.
USI Event Alerts
To view USI Event Alerts:
- Either, run Report #944 and/or #953
- Or, see the count on the Home Dashboard and click through the count number displayed under USI
Email Messaging Event Alerts
To view Email Messaging Event Alerts:
- Either, run Report #934, #942 and/or #953
- Or, see the count on the Home Dashboard and click through the count number displayed under Email
SMS Messaging Event Alerts
To view SMS Messaging Event Alerts:
- Either, run Report #934, #943 and/or #953
- Or, see the count on the Home Dashboard and click through the count number displayed under SMS