Introducing SMS Messaging
SMS Messaging provides you with an alternate mode to instantly communicate with your Learners directly from Wisenet without leaving the application.
All SMS messages are created and sent from Wisenet, and every message is automatically recorded in the Logbook against the relevant Learner or Course Enrolment, making it easy to track communication history and delivery status.
SMS Messaging is available to customers using the Standard and Premium Editions of Wisenet.
By default, the SMS Connected App is disabled in Wisenet Marketplace. Before you can send SMS messages, you will need to activate and configure the app.
Wisenet partners with MessageMedia to deliver SMS messages. There are two ways to use SMS Messaging in Wisenet, depending on your organisation’s requirements.
Option 1: Send via Wisenet
With this option, Wisenet uses its MessageMedia account to send SMS messages on your organisation’s behalf.
This option is suitable for organisations that want a simple SMS solution without creating their own MessageMedia account.
Key features include:
- No separate MessageMedia account is required.
- SMS messages are sent using mobile numbers allocated from MessageMedia’s shared number pool.
- Your organisation name does not appear as the sender of SMS messages.
- SMS usage is billed by Wisenet.
Option 2: Send via my MessageMedia Account
With this option, Wisenet uses your organisation’s MessageMedia account to send SMS messages on your behalf.
This option is suitable for organisations that want to display their organisation name as the sender of SMS messages or manage their own SMS services through MessageMedia.
Key features include:
- Your organisation maintains its own MessageMedia account.
- You can register and use a Sender ID so your organisation name appears as the sender of SMS messages.
- Pricing plans and SMS billing are managed directly by MessageMedia.
- Wisenet continues to create, send, and record SMS messages in the Logbook using your connected MessageMedia account.
Monthly Limit
If you use Option 1: Send via Wisenet, you can configure a monthly SMS limit to help manage your SMS usage.
- You can change/update your monthly limit as you go
- Once your monthly limit is reached, you will get a notification to advise that the cap limit has been reached
Usage Charges
How am I billed for SMS messages?
SMS charges depend on the sending option configured in Wisenet.
Option 1: Send via Wisenet (Australia only)
If you use Wisenet’s shared SMS service, the following charges apply:
- One standard SMS contains up to 160 characters. Messages exceeding this limit are split into multiple parts, with 153 characters per part.
- Wisenet charges $0.10 per SMS.
- SMS usage is billed quarterly in arrears, excluding messages with an ‘Invalid’ delivery status.
Option 2: Send via my MessageMedia account (Australia and New Zealand)
If you connect your own MessageMedia account:
- Wisenet does not charge you for SMS messages sent through this integration.
- SMS pricing, plans and billing are managed directly by MessageMedia.
- Any applicable sender ID or short code registration and ongoing charges are billed directly by MessageMedia.
We recommend selecting a MessageMedia plan based on your organisation’s expected SMS volume.
Important for New Zealand customers
Due to New Zealand SMS requirements, sending SMS messages to New Zealand mobile numbers through Wisenet’s shared SMS service will no longer be supported once the new restrictions take effect.
New Zealand customers must use Option 2: Send via my MessageMedia account, with an approved New Zealand short code, to continue sending SMS messages through Wisenet.
Why are there charges for sending SMS messages?
Business SMS messaging incurs costs from telecommunications providers.
Wisenet partners with MessageMedia to provide reliable SMS delivery, including international messaging, sender identification and delivery status tracking.
Depending on your selected sending option, these charges are billed either through Wisenet or directly by MessageMedia.
How can I manage my SMS costs?
If you use Option 1: Send via Wisenet, we recommend setting a monthly SMS usage limit to help avoid unexpected charges.
If you use Option 2: Send via my MessageMedia account, review your selected MessageMedia plan and usage allowances to ensure they align with your organisation’s messaging needs.
Which report can I run to see my SMS usage?
Use Report #0937: SMS Message Summary to review your SMS usage in Wisenet.
Which Report can I run to see my usage?
Use Report #0937 to see your SMS Message Summary
Set Up
How to Activate the SMS Messaging App
As a Portal Administrator with LRM Owner access, you can activate the SMS Messaging App within Wisenet LRM.
Click on the resource link to see step-by-step instructions on How to Activate the SMS Messaging App
Disconnecting or Editing Monthly Usage Limit
After your SMS App is connected, you have the option to:
Using SMS Messaging
How to Manually Send SMS
SMS can be manually sent from the following locations:
- Individually from Learner profile
- Individually and in bulk from Course Enrolments
- Individually and in bulk from Logbook
- In bulk from Timetable Class List
Please note:
- If a Learner’s mobile number is invalid, you will receive a warning message saying “This Learner does not have a valid mobile number.”
Follow the step-by-step instructions on How to Send SMS
Please Note:
- If you are on Wisenet’s Premium Edition, you will have the option to manually send SMS within a Timetable Class List
- As Portal Admin, you can enable the option to allow access for Trainers to send SMS messages to Learners. LEARN MORE
- There is no ‘Reply Back’ option for Learners via SMS. However, this is a functionality that we are working on to release in the future version of the SMS feature.
How to view SMS sent
SMS records will be visible in both the Learner Logbook, and Course Enrolment Logbook with details such as:
- Delivery Status
- Date and Time
- SMS Title
- A preview of the message
- Click on the SMS title to view full message
- Mobile Number
- Option to Share the SMS details as an Email message
- Option to Delete the record
- IMPORTANT NOTE: A popup will appear to confirm if you would like to delete the logbook record
- Once confirmed, this action cannot be undone
- IMPORTANT NOTE: A popup will appear to confirm if you would like to delete the logbook record
SMS Delivery Status
| Delivery Status | What it means |
|---|---|
| Sending | The SMS message is queued for sending to the Network for delivery. At this stage, you are not billed until the message is successfully sent. |
| Sent | The SMS message has been successfully submitted to the Network for delivery and you are billed for all SMS sent. |
| Failed | The SMS message failed to be sent due to the mobile number being disconnected. As the attempt to send the message was to a valid number, you will be billed for Failed SMS. |
| Rejected | The SMS message will not be delivered. This is usually due to the mobile number being blocked and you will be billed for Rejected SMS. |
| Expired | The SMS message has expired. This may occur due to an issue with the mobile device handset, out of reception or even out of battery. You will be billed for Expired SMS. |
| Invalid | This is usually due to incorrect mobile numbers or if the mobile number field was empty. You are not billed for Invalid messages. |
SMS Event Alerts
SMS Event Alerts show when SMS messages were unsuccessfully processed. You can navigate to the SMS from the Event Alerts page.
Learn more: How to use SMS Event Alerts