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Wisenet

      Credentials FAQ

      I’ve discovered that my Credential is incorrect. Now what?

      1. Cancel the Credential and provide a reason.
      2. Fix the Learner information or the Credential template
      3. Generate a new Credential.

      To prevent this from happening, preview a Credential before you issue it.

      I have generated a Statement of Attainment or Qualification Certificate – but it is blank. Why?

      Under AQF Rules a Statement of Attainment can only be generated for Unit Enrolments that have been deemed competent.
      Therefore, if you are generating a Statement of Attainment or a Certificate for a Learner, the Learner enrolment must have at least one Unit Enrolment with one of the following outcome codes:

      All States Except WA
      • 20 Competency Achieved
      • 51 Recognition of Prior Learning
      • 60 Credit Transfer
      WA Outcome Codes

      • 01
      • 15
      • 04
      • 06
      • 09
      • 25

      Or, did you use the custom uReport region that prevents credential issue if the person does not have a verified USI?

      Why do I need a Credential Register?

      Under AQF and AQTF regulations, you must keep a credential register. When you generate a credential via Wisenet, a register entry is automatically produced. You can view the credential register at any time by running Report 0323 (lists credentials grouped by Course) or 0411 (lists credentials grouped by Course Offer).

      How do I delete a Credential?

      You cannot delete Credentials in Wisenet. Instead, cancel a Credential and record the reason for cancellation (e.g. wrong name, wrong template, etc)

      We recommend previewing Credentials before issuing. This helps prevent Credentials from being issued in error.

      I issued a Credential by mistake.  Now what?

      Cancel the Credential. In the status reason for the credential, put your comments about why it has been cancelled. For example: ‘used wrong template’

      1. Navigate to LRM > Reports
      2. On the Left Navigation Bar, Click on Credentials Register
      3. Under the Status options, Select Issued and Search for the credential
      4. Cancel the Credential from either:
      The Credential Register Page
      1. Tick on the checkbox next to the Learner’s name to select
      2. At the bottom of the page, Click the Select Dropdown box and Select Cancel
      3. Enter a Credential Status reason
      4. Click Cancel Seelcted Credential(s)

      Or:

      The Course Enrolment Credentials Page

      1. Click on the Learner’s name
      2. Under the Action Column for the relevant Credential, Click Cancel
      3. Enter a Credential Status reason
      4. Click Cancel

      If you have multiple credentials to cancel for multiple learners, you can do so from the Credential Register page.

      Can I Re-Issue a Credential?

      To re-issue a credential for a Learner, cancel the existing issued credential and generate a new credential.

      Reissuing a Credential will assign another Credential Number to the Learner.

      Can I Reprint a Credential?

      Yes.

      1. Navigate to LRM > Learner > Selected Course Enrolment > Credentials
      2. In the File Detail column, Click on the PDF Icon – this will display the Credential
      3. You can now reprint the Credential