A clash is a scheduling conflict. The wizard will indicate two kinds of clashes:
- Pre-existing clashes (clashes created before running this wizard)
- New clashes created as a result of this wizard
Pre-existing Learner Schedule Clashes
How you will know
On the Confirm Learner page, there will be two indicators:
- A grey arrow in the first column
- The word ‘Yes’ in the ‘Has clash?’ column
To clash view the details, click the grey arrow
How to fix it You have three options:
- Not include this Learner in the enrolment
- Click the word Yes in the ‘Has clash?’ column
(this will take you to the client’s enrolment page to make adjustments) - Ignore the clash, and fix it later
Note:If there are any clashes, you will need to manually confirm each Learner.
Pre-existing Class Venue or Trainer Clashes
How you will know
On the Select Classes page, there will be two indicators:
- A grey arrow in the first column
- The word ‘Yes’ in the ‘Has clash?’ column
To clash view the details, click the grey arrow.
How to fix it
You have three options:
- Not include this class in the enrolment
- Click the word Yes in the ‘Has clash?’ column
(this will take you to the Class Details page to make adjustments) - Ignore the clash, and fix it later
New Clashes
If you create new clashes with the wizard, a warning will appear with all the clashes listed.
How you will know
Viewing clash details
On the Warning page, all the clashes will be listed. Click on the grey arrow in the first column to view the details.
How to fix it You have three options:
- Click Back at the bottom of the page to go back and fix
- Not select the clash (don’t click on the relevant checkbox)
your Learner will not be registered into the class - Select the clash (click on the relevant checkbox), and fix it later