Prior to accessing your Account you will be sent an invitation that needs to be accepted. From this invitation you will need to create a User login. Have your mobile ready for security purposes.
1
Accept the Invitation
- You will receive an email from Wisenet inviting you to become a User
- Open the email and click on the invitation link (url)
2
Terms and Conditions
Please read the terms and conditions and choose I accept if you want to proceed.
3
Create Your Account
Select Create New Account or if you already have a Wisenet Login then select Existing User
- To create a new account you need to fill in the new User form
- The page should prompt you if you have entered incorrect values
- The username needs to not already exist
- Enter an email address that is unique to you and that you have access to
- This is how we will communicate with you for support
- The mobile number needs to match the mobile number linked to the invite
- This is for security purposes to prevent incorrect people accepting the invitation
- Choose a secure password
- Once ready choose Create Account at the bottom of the page
You will now proceed to the final verification step.
As you already have a user account there is no need to create a new user account. Instead:
- Login using your existing Username and Password
- If you have forgotten your password you can reset and try this process again
- Once the Username/Password check is successful we will complete one final verification
- The Username you used is already assigned to a Mobile number
- The mobile number used in the invitation needs to match
- If it doesn’t then you will need to either
- Get out of the Invitation Process, Login to your User account and edit your Mobile
- Ask the person who invited you to send a new invitation with the correct Mobile number
- Once the mobile number is correct you can complete the Mobile SMS code process below
4
Verify and Finalise Account
- Once the user details are checked a final verification check will be done
- You will receive a 6 digit code via SMS to the entered mobile number
- Please check your phone for the SMS code
- Enter the 6 digit code and select Submit
5
Login
You are now able to log into your account.
Next
Learn your way around the Portal