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Wisenet

      How To Accept the Wisenet Invitation

      Prior to accessing your Account you will be sent an invitation that needs to be accepted.  From this invitation you will need to create a User login. Have your mobile ready for security purposes.

      Before you begin:

      Required Pre-Steps: A member from your organisation with Portal Admin access needs to Send an invitation

      1

      Accept the Invitation
      1. You will receive an email from Wisenet inviting you to become a User
      2. Open the email and click on the invitation link (url)

      Note

      If you do not receive an email please check your junk folder and check with your IT department to see if it was blocked
      Or ensure the correct email address was used

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      2

      Terms and Conditions

      Please read the terms and conditions and choose I accept if you want to proceed.

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      3

      Create Your Account

      Select Create New Account or if you already have a Wisenet Login then select Existing User

      New Account

      1. To create a new account you need to fill in the new User form
        1. The page should prompt you if you have entered incorrect values
        2. The username needs to not already exist
        3. Enter an email address that is unique to you and that you have access to
          1. This is how we will communicate with you for support
        4. The mobile number needs to match the mobile number linked to the invite
          1. This is for security purposes to prevent incorrect people accepting the invitation
        5. Choose a secure password
      2. Once ready choose Create Account at the bottom of the page

      You will now proceed to the final verification step.

      Existing User

      As you already have a user account there is no need to create a new user account. Instead:

      1. Login using your existing Username and Password
        1. If you have forgotten your password you can reset and try this process again
      2. Once the Username/Password check is successful we will complete one final verification
        1. The Username you used is already assigned to a Mobile number
        2. The mobile number used in the invitation needs to match
        3. If it doesn’t then you will need to either
          1. Get out of the Invitation Process, Login to your User account and edit your Mobile
          2. Ask the person who invited you to send a new invitation with the correct Mobile number
      3. Once the mobile number is correct you can complete the Mobile SMS code process below

      Note

      • At any stage you can leave the invitation and start again from clicking on the link in the email
      • The invitation will expire after 10 days and can also be revoked

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      4

      Verify and Finalise Account
      1. Once the user details are checked a final verification check will be done
      2. You will receive a 6 digit code via SMS to the entered mobile number
      3. Please check your phone for the SMS code
      4. Enter the 6 digit code and select Submit

      Note

      • If you do not receive a text message with the 6 digit code please wait 5 min
        • Try the resend option
      • Check the mobile number is correct
        • Currently USA mobile numbers do not work
      • If you still have an issue please call Wisenet

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      5

      Login

      You are now able to log into your account.

      Next

      Learn your way around the Portal

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