Check our Resources first for faster resolution; use Support Requests only when answers are unavailable.
Our Wisenet Team responds to all Support Requests within 24 hours. All support is managed in-house to give you the best assistance.
Before you Log a Ticket please complete the following:
- Ask your internal Wisenet Owner and/or Administrator
They are responsible for how Wisenet is used within your organisation and can assist with your daily activities. - Check out our Resources
You’re currently in it! Use the Search Icon at the top right hand of the screen.
1
Choose one of the two options
Either:
- Send an Email to support@wisenet.zendesk.com and start a new ticket
OR
- Click on the green Search Icon on the Navigation Bar on this page
2
Log Support Ticket
- Click Log a Support Ticket
Note: You may require to log in first to log a new support request. To log in, use your Wisenet login details.
3
Enter Support Details
- Enter as much details as you can
- This includes:
- Screenshots
- Examples
- What steps you have taken so far
- What you are trying to do? What export are you running?
- The more details we receive the sooner we can find a resolution for you
- Select Submit
4
Reply to a Support Ticket
There are two ways of replying to a support ticket
- On the Navigation Menu of this site, Click the Green Search Icon
- Click on View Existing Tickets
- The list of support tickets will now open. Click on the relevant ticket. Each ticket will have a current status.
- Open: Waiting for Wisenet support to respond
- Awaiting your Reply: Wisenet has updated your ticket and is waiting for you to respond.
- Add more information into the Add Your Reply text box, click Add Reply
- After logging a ticket any correspondence will appear in your email registered against your account
- Click on the link or simply reply in the email to respond.
- ##- Please type your reply above this line -## and start typing your reply
- Click Send
