Use this guide to support learners after they receive their Learner App invitation.
You can share this article directly with learners or use it as a reference when guiding them through accessing and navigating the app.
Getting Started After Receiving Your Invitation
This section walks you through the steps to access the Learner App account and set up your login details.
1
Access the Learner App
Open the Learner App invitation email you received. (If you can’t find the email in your inbox, check your spam or junk folder.)
Click the Learner App site link included in the email.
This will open the Learner App login page in your browser, where you can continue setting up your account.
2
Reset Your Password
On the Reset Password page, enter your username. Alternatively, you can copy it from the invitation email and paste it into the field.
Click Reset Password to continue.
2a
Verify the account
After clicking Reset Password, a verification code will be sent to your email.
Open the email and copy the code provided.
Return to the Reset Password page and enter the code in the verification field.
Click Verify to continue.
2b
Set a New Password
Enter your new password in the New Password field.
Re-enter the same password in the Confirm New Password field.
Click Reset Password to save your new password and continue.
Once your password has been reset, you will see a message confirming that your password has been updated successfully.
You can now log in to the Learner App using your username and new password.
3
Set Up Multi-Factor Authentication (MFA)
To help keep your account secure, you will need to set up Multi-Factor Authentication (MFA) using an authentication app.
Download an authentication app such as Google Authenticator, Microsoft Authenticator, or another comparable app on your mobile device.
If you are completing these steps on a mobile device, copy and paste the setup URL into your authentication app.
If you are using a computer, open your authentication app on your mobile device and scan the QR code displayed on the screen.
Your authentication app will generate a verification code. Enter this code in the required field to complete the MFA setup.
Note: Each time you log in to the Learner App in the future, you will be required to enter your username and password, followed by the verification code from the authenticator app.
Forgot Your Password
On the login page, click Forgot Password.
Follow the same steps outlined in Step 2 Reset Your Password to verify the email and create a new password.
(Optional) Link Google account to Learner App login
If you wish to use your Google login to sign into the Learner App for added convenience and security, see How to link Google login to Learner App login
Navigating the Learner App
This section introduces the Learner App interface and explains the different menus and features available.
Section
Details/Description
Learner view
Dashboard
The Dashboard is the landing page learners see when they log in to the Learner App. From here, learners can quickly view important information and access key actions.
On the Dashboard, learners can view:
The Welcome message and action button (configured in Learner App Settings)
Recent messages
Any upcoming classes
The courses they are enrolled in
Any outstanding invoice totals
The units they are enrolled in
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My Courses
The My Courses page displays all courses a learner is enrolled in.
From this page, learners can view:
Course progress as a count or percentage (configured in Learner App Settings)
The Course Coordinator
Course start and end dates
The units within the course
The Unit Assessor
The Unit Trainer
Unit grades, including:
Practical
Theory
Final
Result
Unit enrolment status
(Optional) Assessments for each unit (configured in Learner App Settings)
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My Elearning
The My Elearning page allows learners to access their Elearning site directly from the Learner App.
Choose whether to show or hide this menu from the Learner App Settings.
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Timetable
The Timetable section allows learners to view their class schedule and attendance information.
Learners can:
View their class timetable in week or month format
See the lecturer and venue for each class
View a list of their classes and class details
View a summary of their attendance to date
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Other Menus
Additional options are available through the profile menu, which learners can access by clicking their name in the top-right corner of the Learner App.
From this menu, learners can access sections such as My Details, where they can view their personal information and other profile-related settings.
The availability of certain options within these sections may depend on the configuration set in Learner App Settings.
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My Details
The My Details section allows learners to view their personal information. This section is divided into three areas:
Personal
Demographics
Next of Kin
Learners can view their details in each section. Organisations can also choose whether learners are able to edit their personal details, demographics, and/or next of kin information in Learner App Settings.
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Messages
The Messages section allows learners to view their communication history.
Learners can view:
All emails and text messages sent to them
All emails they have sent to the organisation
In addition, each course enrolment has its own inbox, and there is also one inbox for messages at the learner level.
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Support
Learners can create and manage their Support Cases directly from the Learner App from the Support page, allowing them to request help or raise questions when required.
From this section, learners can:
Create a new Support Case to request assistance or report an issue
Track the status of each case and reply to Support Cases
This feature helps learners communicate directly with the provider and keep track of any support requests in one place.
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Credentials
The Credentials section allows learners to view any transcripts and certificates that have been issued to them.
From this section, learners can:
View all certificates issued for completed courses
View their academic transcripts
Open and download their credentials for their records
This provides learners with easy access to their official documentation and proof of completion directly from the Learner App.
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Finances
The Finances section allows learners to view their financial information.
When Show Finances is turned on, learners can:
View all invoices, credit notes, payments, and refunds
See their outstanding and overdue balances
Click on an invoice, credit note, payment, or refund to view it in Wisenet’s Invoice App
Pay invoices online
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Policies and Procedures
The Policies and Procedures section allows learners to view and download organisational documents.
If enabled in Learner App Settings, learners will be able to access and download all policy and procedure documents shared by their organisation.
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