In early 2025 the legacy Learner App will be discontinued. Before this happens, make sure you have set up the new Learner App and invited your Learners to it.
1
Set up Learner App
2
Make your site Live
Switch your site from Not Published to Live.
Step 2.2 in How to edit Learner App settings
3
Turn on “New Learner App” toggle
- Navigate to LRM > Settings > LRM (under App Settings)
- Turn the New Learner App toggle to ON
This ensures that when Learners get Learner App access for the first time, they are sent the correct email template.

4
Direct your Learners to the current Learner App
Learners with existing Learner App access need to be given the current Learner App address and login information.
- Navigate to LRM > Learners
- Add a filter: Has Learner App Access = true
- Select all records
- Click Action > Bulk Send Email
- Send an email directing the Learners to log into the new Learner App. Learners must complete the forgot password flow to set a new password and have access to the app.

Email template suggestion
Subject: Transition to the New Learner App
Dear {{Learner.FirstName}} {{Learner.LastName}},
We are excited to introduce our new Learner App, which will replace the old one.
The Learner App is available at: [INSERT LEARNER APP URL HERE]
Your Learner App username is: {{Learner.Username}}
To access your account, please visit the site and use the “Forgot Password” option to set up a new password. Rest assured, all your information has been transferred to this app.
The old Learner App will soon be discontinued, so we encourage you to start using the new Learner App immediately.
Kind regards,
[INSERT ORGANISATION NAME HERE]