NSW Reject IDs - Wisenet Resources

Once you have validated your export through AVS and have submitted to Smart and Skilled you may receive some additional errors.

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Smart and Skilled website | Smart and Skilled | Smart and Skilled Export | How to Submit through AVS

Disclaimer

Wisenet makes every attempt to ensure that the data listed below is correct. However, these codes may be subject to change. It is your RTO‘s responsibility that you use the correct outcome codes as listed in the AVETMISS documentation for each state that you deliver in.

Quick Tip

The quickest way to find your error code is to type it into the Search function just above the table.

Read the last column How to Fix for where you can find the solution in Wisenet.

Reject ID No.	Error/Warning	Error/Warning Message	How to Fix- External	How to Fix in Wisenet
1	E	Your Provider's upload facility has been disabled. Contact Training Market Customer Support for advice	Contact Training Market Customer Support for advice	NA
2	E	The file is too large. The maximum upload size is 20MB.	Contact Training Market Customer Support for advice.	NA
3	E	One or more mandatory files {0} are not in your upload.	Please ensure you are uploading all required NAT files	NA
4	E	Data is currently being processed and cannot be reviewed until all validations are complete. Validations may take up to 24 hours from time of upload.	When this has occurred an email will be sent to the user who uploaded the data. You can only validate one upload at a time	NA
5	E	Your Provider has already uploaded one activity file set today.	Only one upload is allowed daily. Please wait until the next calendar day before attempting to upload further data	NA
6	E	Unexpected problem with AVS summary file. Contact Training Market Customer Support for advice.	Contact Training Market Customer Support for advice.	NA
7	E	AVS summary report does not contain record for {0} file.	All NAT files which you are uploading through eReporting are validated through AVS and included in the CSV summary report.	NA
8	E	Number of rows in {0} file (#{1} rows) does not match number indicated (#{2} rows stated in AVS) in AVS summary report.	Please ensure that the NAT files which you are uploading are the same files which were validated through the AVS and are in the summary report.	NA
9	E	AVS summary report indicates that {0} file contains {1} errors	Data will not be accepted which has errors as indicated in the AVS summary report. Errors are identified on screen in AVS.	Find fix in NCVER Validation Errors
10	E	AVS summary report indicates status of "{0}" for {1} file. Only status of "Validated" can be accepted.	Files up to and including NAT00100 and the NAT00130 must have a status of validated in the AVS summary report.	Find fix in NCVER Validation Errors
11	E	AVS summary report indicates status of "{0}" for {1} file. Only status of "Validated" or "Part validated" can be accepted.	Allows submission of students still in training (continuing enrolment).	This is achieved using Smart and Skilled AVS Validation process Setup Smart and Skilled
12	E	AVS validation must take place no earlier than 28 days prior to upload.	It is recommended that the AVS validation occurs on the same day you export data from your system and upload to eReporting	NA
13	E	Unexpected problem with AVETMISS NAT file(s).	There is a problem with either the NAT files or the CSV file that you are uploading. Contact the department	Ensure that you are using the correct files and that they have not been manually modified.
14	E	[{0}] file is listed in AVS summary report but is not in your upload.	Please ensure all NAT files which are in your AVS summary report are also included in the data upload for eReporting.	NA
15	E	The file [{0}] in your upload is not a correctly named AVETMISS file.	Please see the AVETMISS standards set by NCVER for the correct naming of NAT files.	NA
16	E	The AVS validation summary was not completed properly	During the AVS process you need to ensure that you Validate the uploaded files before you generate the Validation Summary	This is achieved using Smart and Skilled How to Submit to AVS
63	E	Student Activity upload facility has been disabled.	Contact Training Market Customer Support for advice; email to training.market@industry.nsw.gov.au with your Provider Legal Name, Provider ID (NSW RTO ID) and a screenshot of the error message.	NA
65	E	More than one copy of the [{0}] file exists in your upload. Only one copy of each NAT file should be supplied.	Remove duplicate copies of any NAT files from your data upload; each NAT file should only appear once	NA
1000	E	Unexpected problem: {0}	Please send an email to training.market@det.nsw.edu.au with your RTO Legal Name, Provider ID (NSW RTO ID) and a screenshot of the error message.	NA
1003	E	Earliest Unit of Competency Start Date [{0}] cannot be changed after commencement of training	The student's earliest UoC start date has been changed in this data upload from the date reported in the initial data upload.	Need to ensure that the earliest starting Unit Enrolment Start Date matches theCommencement Date of Training value expected by S&S. If there is an issue with the date that S&S has you will need to contact the department as the students Commencement Date of Training has already been submitted.
1010	E	Your Provider registration is inactive. Contact Training Market Customer Support.	Please send an email to training.market@industry.nsw.gov.au with your RTO Legal Name, Provider ID (NSW RTO ID) and a screenshot of the error message	NA
1020	E	Full Date of Birth must be supplied	The Date of Birth supplied in the NAT00080 file is missing or in an invalid format. Please use the ddmmyyyy format.	Client Profile > Personal Details > and update DOB.
1030	E	Date of birth supplied [{0}] is not a valid date.	The Date of Birth supplied in the NAT00080 file is in an invalid format. Please use the ddmmyyyy format.	Client Profile > Personal Details > and update DOB.
1060	E	The Commitment Id supplied [{0}] is not a valid identifier.	A valid Commitment ID must be supplied in the 'Purchasing Contract Identifier' field in the NAT00120 file.	Update Wisenet with correct details in Client Course Enrolment > Individual Contract ID. If still incorrect then contact the department.
1065	E	Commitment Id [{0}] is not active.	Data must be submitted for a student before their Commitment ID expires. Contact the department	Supplied Client Course Enrolment > Individual Contract ID has expired. Manage expiry or contact the department.
1070	E	Unique Student Identifier [{0}] is not the same as that previously supplied [{1}] for this Commitment Id.	The Commitment ID and USI submitted for this student to not match what was originally submitted	Check that both the Client Course Enrolment > Individual Contract ID and Client > Unique Student Identifier (USI) are correct for this student. If yes then contact the department to determine fix.
1071	E	The Units of Competency supplied show Program completion however does not exist in the NAT130 file	Ensure that Qual Issued details are supplied ready for NAT130.	Once all Unit Enrolments have a final outcome then a Qualification should be issued.Make sure Unit Enrolments are correctly set. Issue a Qualification and set: Client Course Enrolment > Qual Issued is 'ticked' Client Course Enrolment > Qual Issued Date reflects correct value
1072	E	Commitment Id [{0}] does not relate to your RTO	The Individual Contract (Client Course Enrolment) supplied in the NAT00120 file for this student does not belong to your Provider. Contact Department	Update Wisenet with correct details in Client Course Enrolment > Individual Contract ID (NSW Commitment). If still incorrect then contact the department.
1075	E	Invalid STS Skills Group Code [{0}].	The code reported in the Program Identifier field (Course Code) in the NAT00030 file contains an invalid value.	The Commitment ID record indicates the student is enrolled in a STS Skills Group. The matching STS Skills Group Code must be reported in the data. A STS Skills Group Code will start with: "SGXXXXXXXXXX". The STS Skills Group Code can be found on the Activity Schedule issued by the Department, or on the Commitment ID record. - The Course Code needs to be the STS code. See How To Set up STS Skills Group
1080	E	Qualification [{0}] is not the same as the qualification details against the Commitment Id.	The qualification for this student in the NAT00120 and/or NAT00130 file is different to that supplied in the Commitment ID/Individual contract in Client Course Enrolment	Check Wisenet for correct details in Client Course Enrolment > Individual Contract ID (NSW Commitment) and that the student is enrolled in the correct Course Code. If still incorrect then contact the department.
1082	E	STS Skills Group Code [{0}] is not the same as the STS Skills Group Code in the Activity Schedule.	The STS Skills Group Code reported in the Program Identifier field in the NAT00030 file does not match the code identified on the Activity Schedule against which the Commitment ID was issued	The Commitment ID record indicates the student is enrolled in a STS Skills Group. The matching STS Skills Group Code must be reported in the data. A STS Skills Group Code will start with: "SGXXXXXXXXXX". The STS Skills Group Code can be found on the Activity Schedule issued by the Department, or on the Commitment ID record. - The Course Code needs to be the STS code. See How To Set up STS Skills Group
1083	E	Skills Set Code [{0}] is not the same as the Skills Set Code in the Activity Schedule.	The Skills Set Code reported in the Program Identifier field in the NAT00030 file does not match the code identified on the Activity Schedule against which the Commitment ID was issued.	The Commitment ID record indicates the student is enrolled in a STS Skills Group. The matching STS Skills Group Code must be reported in the data. A STS Skills Group Code will start with: "SGXXXXXXXXXX". The STS Skills Group Code can be found on the Activity Schedule issued by the Department, or on the Commitment ID record. - The Course Code needs to be the STS code. See How To Set up STS Skills Group
1085	E	Qualification [{0}] is not on your approved scope of registration.	Please check your organisation's scope on Training.gov.au to confirm you are approved to deliver this qualification.	NA
1090	E	Training Activity Data has been finalised for Commitment Id [{0}]. No further data can be accepted.	The final data for this student has been successfully submitted and the Commitment ID has a status of finalised No further data will be accepted	The Client Course Enrolment > For AV7 field needs to be unticked once final reporting has been completed for a course enrolment. See Post Reporting for Smart and Skilled
1110	E	The Units of Competency supplied are not in accordance with the Training Package rules for this Qualification [{0}].	Please check the UoC rules in the Training Package for this qualification in training.gov.au and compare to the UoCs which are being reported in the NAT00120 file	This is usually because Unit Enrolments have no Outcome Code. In order for Units to appear in SaS reporting each Unit Enrolment must have an Outcome Code. If the Unit Enrolment Start Date is in the future then set Code = 85 To check this go to Client> Unit Enrolments> Outcome Codes - This can then be updated in Bulk Update Unit Enrolment Fields - Has the Learner Withdrawn or differed? You may need to change their Status in order to TNC of D to appear. How to Finalise a Learner
1111/ 1113	E	The required number of Core Units of Competency for this Qualification as specified in the Training Package have not been submitted.	Please check the UoC rules in the Training Package for this qualification in training.gov.au and compare to the UoCs which are being reported in the NAT00120 file	This is usually because Unit Enrolments have no Outcome Code. In order for Units to appear in SaS reporting each Unit Enrolment must have an Outcome Code. If the Unit Enrolment Start Date is in the future then set Code = 85 To check this go to Client> Unit Enrolments> Outcome Codes - This can then be updated in Bulk Update Unit Enrolment Fields - Has the Learner Withdrawn or differed? You may need to change their Status in order to TNC of D to appear. How to Finalise a Learner
1120	E	Date training commenced [{0}] was prior to issue of Commitment Id [{1}].	Data reported indicates that this student commenced training prior to the completion of the Notification of Enrolment process and date that the Commitment ID was issued	To check this go to Client> Unit Enrolments> Outcome Codes
1130	E	Date training commenced [{0}] was later than expiry of Commitment Id [{1}].	A current Commitment ID must be used for each student. If your Commitment ID has expired for this student, please email training.market@industry.nsw.gov.au.	- This can then be updated in Bulk
1131	E	At least one Unit of Competency must be reported with an outcome code of 20, 30, 40, 51, 70 or 90 before enrolment data is accepted for subsidised training.	Training must have commenced in at least one UoC before commencement data can be successfully submitted.	Update Unit Enrolment Fields
1135	E	Date training commenced [{0}] was later than the Qualification End Date	For training delivery in a full qualification, training must commence before the end date of the qualification.	- Has the Learner Withdrawn or differed? You may need to change their Status in order to TNC of D to appear. How to Finalise a Learner
1136	E	Date training commenced [{0}] was earlier than the Qualification Start Date	For training delivery in a full qualification, training can only commence from the start date of the qualification.	Review Client Unit Enrolments > Start/End Dates ensure that Start Dates occurs after Qualification Start Date on Training.gov.au
1140	E	This student is an Existing Worker Trainee for Qualification [{0}] and is not subsidised under Smart and Skilled.	Existing Worker Traineeships are not subsidised through Smart and Skilled. Please contact your local State Training Services Regional Office on 13 28 11	The student is incorrectly enrolled or has incorrect funding. Contact STS.
1160	E	Date training commenced [{0}] was during contract sanction period [{1} - {2}].	Please refer to conditions outlined in relevant correspondence sent to your organisation	NA
1170	E	The Unit of Competency outcomes supplied are not in accordance with the Training Package rules for this Qualification [{0}].	The NAT00130 file has indicated the qualification has been issued, however UoCs reported do not support training package rules or issuing of the qualification.	The Client Course Enrolment > Qual Issued has been ticked however not all ClientUnit Enrolments have a final outcome. See Outcome Codes.
1171	E	The Unit of Competency outcomes supplied meet the eligibility rules for Qual [{0}] but you have not indicated this in the Program Completed (NAT00130) file.	The UoCs reported in the NAT00120 support issuing of the qualification. The NAT00130 file has indicated that no qualification has been issued and/or is missing for the same qualification.	Once all Unit Enrolments have a final outcome then a Qualification should be issued.Make sure Unit Enrolments are correctly set. Issue a Qualification and set: Client Course Enrolment > Qual Issued is 'ticked' Client Course Enrolment > Qual Issued Date reflects correct value
1180	E	NAT00120 field "Outcome identifier - training organisation" for Unit of Competency Id [{0}] contains unknown code [{1}].	An incorrect value has been reported in this field.	Review Client Unit Enrolments to ensure correct Outcomes are being used. See Outcome Codes.
1185	E	Unit of Competency [{0}] must not have outcome of '70' if 'Training Not Completed' is indicated	This means the student has discontinued training and therefore cannot have an outcome of 70.	To report TNC you must update the Client Course Enrolment > Enrolment Status to be either Cancelled or Partial Attendance. How To Finalise a Learner
1186	E	Cannot indicate 'Training Not Completed' and also indicate Qualification eligibility in the Program Completed (NAT00130) file.	The data reported in the NAT00130 file indicates the student has completed all training and is eligible to receive the qualification, therefore “Training Not Completed” (TNC) cannot be reported in the NAT00120 file.	Review Client Course Enrolment > Enrolment Status and Client CourseEnrolment > Qual Issued. Status cannot be set to Cancelled or Partial Attendancewhen the Qual Issued is ticked. It must be one or the other.
1187	E	Cannot indicate 'Training Not Completed' when all Units of Competency have completed outcomes.	“Training Not Completed” (TNC) cannot be present in the NAT00120 file if the UoC outcomes reported indicate the student has completed all training.	Review Client Unit Enrolment > Outcomes. If all have a final outcome then the Qual Issued process is required and not the TNC process. Ensure that Client CourseEnrolment > Enrolment Status is not set to Cancelled or Partial Attendance
1188	E	Cannot indicate 'Deferred' and also indicate Qualification eligibility in the Program Completed (NAT00130) file.	The data reported in the NAT00130 file indicates the student has completed all training and is eligible to receive the qualification, therefore “Deferred” (D) cannot be reported	Review Client Course Enrolment > Enrolment Status and Client CourseEnrolment > Qual Issued. Status cannot be set to Deferred when the Qual Issued is ticked. It must be one or the other.
1190	E	Each Unit of Competency must contain the same value in the [Outcome Identifier - Training Organisation]	For every UoC reported for a student's qualification there are certain values that should be consistent and must be identical for every UoC reported in the NAT00120 file.	If the enrolment has been finalised and closed off, then you should be removing the 'For AV Export (NSW): tick' to stop the record from reporting.
1200	E	Unit of Competency enrolment [{0}] dates indicate that it has started and not yet completed, so it must have an outcome identifier of '70' (Continuing Enrolment).	If a UoC or module has started and the planned end date is in the future, the UoC outcome reported must be '70' 'Continuing Enrolment'	Review Client Unit Enrolment > Outcome. Ensure Outcome = 70 when a Unit Enrolment has commenced training.To complete this in bulk for multiple students use Bulk update Unit Enrolments. Also see Outcome Codes
1210	E	Unit of Competency enrolment [{0}] has commencement date in the future, so should not have an outcome.	If the commencement date of a UoC is in the future, the outcome must be set to 85 to indicate no training has yet commenced	Review Client Unit Enrolment. When the Start Date is in the future the Outcome needs to be set to 85. This will be reported as Not Yet Started in the NAT120. To complete this in bulk for multiple students use Bulk update Unit Enrolments. Also see Outcome Codes
1220	E	Unit of Competency enrolment [{0}] has end date in the past so must have a final outcome.	If the end date of a UoC has passed, it must have an outcome	Review Client Unit Enrolment. When the End Date is in the past, there must be a final outcome OR update the End Date to be in the future.To complete this in bulk for multiple students useBulk update Unit Enrolments. Also see Outcome Codes
1230	E	Unit of Competency enrolment [{0}] has a final outcome, so cannot have end date in the future.	UoC outcomes reported has a result and the end date cannot be in the future.	Review Client Unit Enrolment. When there is a final outcome then the End Datemust be in the past. Update the date or the outcome as required.To complete this in bulk for multiple students use Bulk update Unit Enrolments. Also see Outcome Codes
1250	E	Unit of Competency [{0}] is listed more than once for this student and Qualification.	Please ensure each UoC is only reported once for each student per enrolment	Student is enrolled in the same unit twice. One unit may need to be removed. Review Client Unit Enrolments.
1280	E	At least one phone number must be supplied for each student.	Please ensure at least one phone number (mobile and/or landline) is given for each student in the NAT00085 file.	Ensure a valid phone number is entered for the Student. Client > Personal Details.
1290	E	[{0}] must be supplied for each student in the NAT00085 postal details file.		Ensure that valid details are entered for the Student. Client > Personal Details. See AVETMISS NAT85 Client Postal Details File
1300	E	E-mail address [{0}] must contain one "@" character which is not the first character.		Check the validity of the email address @. Located Client > Personal Details
1310	E	There is no postal details file record for this student		This error is not possible if using Wisenet.
1410	E	Training Contract Id [{0}] is different to that previously entered [{1}]for this Commitment Id.	Training Contract ID (TC ID) reported in the NAT00120 file does not match the TC ID linked to the Commitment ID issued.	Client Course Enrolment > RegistrationID and Client Course Enrolment > Individual Contract ID and ensure that they are correct. If correct contact the department for how to proceed.
1420	E	This Commitment Id requires a Training Contract Id to be supplied	Training through the Smart and Skilled Entitlement Apprenticeships and Traineeships Program and the School Based Apprenticeships and Traineeships Program must have a Training Contract ID in the NAT00120 file in the field 'Training Contract Identifier'.	Client Course Enrolment > RegistrationID and ensure a value exists. If correct contact the department for how to proceed.
1421	E	Training Contract supplied is Invalid.	Please check the Training Contract ID	Client Course Enrolment > RegistrationID and ensure value is correct. If correct contact the department for how to proceed.
1430	E	Your Provider is not the one nominated on the Training Contract for this student.	Please make sure the correct TC ID has been reported. If this is correct, please contact your local State Training Services Regional Office on 13 28 11.	Check Organisation > TOID values. If correct contact Department.
1434	E	Date of Birth supplied [{0}] is different to that in the records for Training Contract ID [{1}].	Please check the Training Contract for the correct Student details.	Review Training Contract for specific Client Course Enrolment > RegistrationID and Client Profile > DOB. Check that the detail match. Either update details or contact department to resolve conflict.
1435	E	Student name supplied [{0}] is different to that in the records for Training Contract ID [{1}].	Please check the Training Contract for the correct Student details.	Review Training Contract for specific Client Course Enrolment > RegistrationID and Client Profile > Names. Check that the detail match. Either update details or contact department to resolve conflict.
1436	E	Gender supplied [{0}] is different to that in the records for Training Contract ID [{1}].	Please check the Training Contract for the correct Student details.	Review Training Contract for specific Client Course Enrolment > RegistrationID and Client Profile > Gender. Check that the detail match. Either update details or contact department to resolve conflict.
1440	E	Training Contract id [{0}] is for an Existing Worker Trainee and is not subsidised under Smart and Skilled.	The Training Contract (TC) has been registered as an existing worker. Existing Worker Traineeships are not subsidised under Smart and Skilled.	The wrong funding has been configured for this enrolment. Either resolve or contact the department.
1450	E	Qualification [{0}] is different to the Qualification [{1}] on the Training Contract.	Please check the Training Contract for the correct qualification details.	Review Training Contract for specific Client Course Enrolment > RegistrationID and the Course linked to the Course Enrolment. Check that the detail match. Either update details or contact department to resolve conflict.
1455	E	Transition period for delivery of VTO Qual [{0}] is over.	The VTO has been rolled over and the transition period has passed. This student will need to be transitioned to the new VTO. Please contact your local State Training Services Regional Office on 13 28 11.	NA. Contact the Department.
1460	E	Training Contract Id [{0}] status [{1}] is not valid.	Please refer to eReporting guides for valid Training Contract (TC ) statuses.	NA. Resolve Training Contract details.
1470	E	Unit of Competency [{0}] enrolment end date is later than Training Contract end date	Training must be completed prior to the Training Contract end date.	Review Training Contract for specific Client Course Enrolment > RegistrationID and ensure that all Client Unit Enrolment > End Dates are before the Training Contract End Date. If the student is yet to complete the training contact the department.

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