Introducing Support Cases
Handle Learner enquiries with ease with Wisenet Support Cases. Assign, prioritise, and manage support cases to ensure nothing slips through the cracks.
Premium customers can opt-in to receive AI-generated response suggestions, helping teams craft clear, professional replies in seconds.
Key features
- All support case communications stay in one place
- Easily categorise, prioritise, set defaults, and monitor progress on every request.
- Assign, comment, and resolve issues as a team.
- Save time and maintain consistency with AI-assisted drafts (opt-in feature, Premium customers only)
