View and manage all support cases created in Wisenet from LRM > Cases
1
Who can see which support cases?
Roles and viewing permissions
Owners, Admins, Powerusers and Users can view, create and update support cases.
Trainers and Student Support can only view the support cases they are assigned/subscribed to.
Restricted Support Cases
A support case can be marked as Restricted.
Only the Assigned staff member, staff members from the Assigned Team, and subscribers can view the support case.
2
Search and View Support Cases
- Navigate to LRM > Cases
- (Optional) search and filter data.
- Click on the Support Case Number or Subject to open the Support Case Details page
3
Send an email on a Support Case
4
Add an Internal Note on a Support Case
6
Export Support Case data
Export selected support case records using Data Exports.
