Create teams of staff members and use the teams for Support Cases.

1

Add Team

1. Navigate to LRM > Staff > Teams
2. Click Add Staff Team
3. Enter a name
4. Select one or more staff members
5. Set the Is Active toggle to YES
6. Click Save

2

Edit Team

1. Navigate to LRM > Staff > Teams
2. Click the edit icon next to the relevant team
3. Update one or more fields:
   1. Name
   2. Staff members
   3. Is Active toggle
4. Click Save