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How To Manually Send SMS

SMS can be manually sent from the following locations:

  • Individually from Learner profile
  • Individually and in bulk from Course Enrolments
  • Individually and in bulk from Logbook
  • In Bulk from Timetable Class List

1

Navigate to LRM

2

Choose your SMS Message Recipients
Individually from Learner Logbook
  1. On the Top Navigation Bar, Click on Learners and Search for the relevant Learner
  2. On the Left Navigation Bar:
    • Either, Click on Learner Logbook
    • Or, within the Learner Profile
  3. From the Top Right Action Menu, Click Send SMS
Individually from Course Enrolment Logbook:
  1. On the Top Navigation Bar, Click on Learners and Search for the relevant Learner
    • Either:
      • In the Enrolments section, Click on the relevant Course Offer
      • On the Left Navigation Bar, Click Enrolment Logbook
      • Click the Top Right Action Menu and Select Send SMS
    • Or:
      • From Learner Profile, Under the Enrolments section, Click on the Action Menu next to the relevant Course Offer and, Select Send SMS
In Bulk from Course Offers:
  1. On the Top Navigation Bar, Click on Course Offers and Search for the relevant Course Offer
  2. On the Left Navigation Bar, Click on Enrolments
  3. Click the first Tick Box to select all Course Enrolments or individually tick the Learners you want to send a SMS to
  4. At the bottom of the list, Click on the Action Dropdown box, Select Send SMS
    • Note: SMS will then save against each Learner’s Logbook
In Bulk from Timetable Class list:

Important Note: This function is only available if you are on Wisenet’s Premium Edition

  1. On the Top Navigation Bar, Click on Timetables
  2. Search for the relevant Class
  3. Under the Actions column, right to the relevant class, Click and Select View Class Learner List
  4. Click the first Tick Box to select all Learners enrolled in the Class list or individually tick the Learners you want to send a SMS to
  5. At the bottom of the list, Click on the Action Dropdown, Select Send SMS
    • Note: SMS will then save against each Learner’s Logbook

3

Compose

IMPORTANT NOTES:

  • If the SMS feature has not been enabled, you will receive an alert message saying “Heads Up! The SMS feature has not been enabled. Please contact your Administrator.”
  • If you have reached your monthly SMS limit, you will receive an alert message saying “Heads Up! SMS monthly limit has been exceeded. Please contact your Administrator.”
  • If you are sending SMS in bulk and the number of Learners selected exceeds the number of SMS left, you will receive an alert message saying “Heads Up! Unable to proceed as you would exceed your monthly limit. You have ## SMS remaining. Please contact your Administrator.”
  • If you receive an alert message saying “Heads Up! SMS is temporarily disabled by Wisenet Licensing. Please contact your Administrator.”
  1. Send To: Learner Mobile Number is ticked by default
  2. Optional: Type a name to explain the purpose of the SMS, i.e. Upcoming Class Reminder
  3. Optional: You can use Placeholders in your SMS, i.e. #Client.FirstName#
  4. Type your message in the Body section (see screenshot below)
    • Notes:
      • As you type your message, you will see the Character Count increasing and the number of SMS Count. One standard SMS is 160 characters. After 160 characters, your message will become multi-part and it is 153 characters per part
      • If this is being sent in bulk, each recipient will receive their own copy of the SMS
  5. Click Send

NOTE: There is no ‘Reply Back’ option for Learners via SMS. However, this is a functionality that we are working on to release in the future version of the SMS feature.

Next Step

How to View SMS

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