Active Learners and Metering

Our Active Learner pricing model allows unlimited users in your organisation to access Wisenet concurrently. In this article, you will learn how to define, monitor and manage your Active Learners.

Active Learner Definition

An Active Learner has the ‘Is Active?’ field in their learner profile set to ‘Yes’.
An Inactive Learner has the ‘Is Active?’ field set to ‘No’.

Once a Learner has the ‘Is Active?’ field set to ‘Yes’, they are included in the current month’s Active Learner count.
Each Active Learner record is counted once per month, regardless of the number of times the ‘Is Active?’ field is switched between ‘Yes’ and ‘No’.

To assist with Per Learner pricing, you can see all Active Learners in the Active Learner Metering Dashboard in LRM.

What Can I Do With an Inactive Learner?

Inactive Learners’ data is view-only and no modifications are allowed to the learner record. 

Inactive Learners are still included in reports and compliance exports (AVETMISS, SDR, etc). If their data does not need to be changed, you will not be billed for these Learners as they remain Inactive. 

However, if you wish to update any details of an Inactive Learner, they need to be switched to ‘Active’. By switching them to ‘Active’, they are included in the current month’s Active Learner total even if they are switched back to ‘Inactive’ immediately.

An Inactive Learner’s demographic and enrolment data will not update even if these are set up:

  • Integration Connector
  • API Call
  • Learncycle Automation (scheduled Learncycle activities, such as tasks, emails and uReports, will still occur even if the Learner is Inactive. Only their data will not be updated via Learncycle Automation.)
How Are Active Learners Calculated?

The count of Active Learners is accumulated per calendar month. If a learner profile was made ‘Active’ at any time of the current month, they are added to the total Active Learner count.

Even if an ‘Inactive Learner’ is switched to ‘Active’ then back to ‘Inactive’ immediately, they will be added to the total Active Learner count for the month.

Each Active Learner record is counted once per month, regardless of the number of times the ‘Is Active?’ field is switched between ‘Yes’ and ‘No’.

The diagram below illustrates various two year enrolment scenarios and their billable months:

Monitoring Active Learners

As you are invoiced for additional Active Learners over your base subscription, it is important to monitor your monthly Active Learner count. You can do so:


In the Active Learners count on the login dashboard



Through Report #0945: Active Learner Metering Events

In the report, there are 3 types of Active Learners: New, Continuing and Reactivated.

  • New: New Learner added in the current month
  • Continuing: Learner added in previous month(s) and is still ‘Active’ in current month. 
  • Reactivated: Learner added in previous month(s) then made Inactive. Switched to ‘Active’ in the current month.

Learn More? How to Subscribe to a Report

Managing Active Learners

Manage your Active Learners numbers to avoid additional monthly charges. There are 4 ways to make a learner ‘Inactive’.


Toggle ‘Is Active?’ field in the learner profile to ‘No’


In Bulk via Course Offer > Enrolments

Learn More? How to Bulk Update


Once Off In Bulk using the ‘Set Learners with Inactive Enrolments to Inactive’ in the Active Learner Metering page

This should only be used as a once off for the initial cleaning of Active/Inactive Learner data. 

It defines whether a learner is Active/Inactive using the minimum and maximum Enrolment Dates. This is calculated using:

  • the Unit Enrolment Start and End Dates,
  • if there are no Unit Enrolments, then the Course Enrolment Start and End Dates

IMPORTANT NOTE: If a learner has no course enrolment, the Bulk set Learners to Inactive will not apply to that particular learner. Only Learners with a course enrolment can be bulk set to Inactive.


Automatically Using Learncycles

Learn More? Learncycles

Additional Active Learners on top of the base subscription will be invoiced accordingly. Wisenet will supply an Active Learner status report for reconciliation purposes if requested.

Learn More? How to Set a Learner as Inactive

Subscribing to the Active Learner Model

Are there any Active Learners included with the Subscription?

All Wisenet LRM Editions come with a base subscription of 50 Active Learners. For full details, please refer to our pricing page.

What if I have Multiple Training Organisations?

The base subscription of 50 Active Learners is applied to each organisation. Additional Active learners can be added to the total, which is aggregated across all organisations.

When Will I Be Charged?

On the first of every month, a report of the past month is automatically generated and the number of additional Active Learners is billed accordingly. If you would like a copy of your Active Learner status report, please let us know. 

Nominated Base Subscription

In addition to the first 50 Active Learners, you can nominate your own base number of Active Learners when commencing or renewing your annual subscription. There are discounted Active Learner rates for higher base subscriptions. 

This can be increased any time during an annual subscription period. A decrease can be made during your annual renewal.

If the Active Learner count exceeds your Nominated Base Subscription, the additional Active Learners will be billed in arrears at the standard rate. If the count falls below the Nominated Base Subscription in any month, the Active Learner Count will default to the base number.

For a specific quote please contact Mary@wisenet.co

Will my Learncycle Activities trigger if my learner is inactive?

Yes, all scheduled learncycle activities will continue to fire even if the learner is made inactive.