Support Cases is a new feature that has been developed by Wisenet so you can engage with and directly support your learners across their entire journey.
This feature is built into Wisenet LRM and accessible through the Learner App, giving learners a simple way to submit support requests, whether directly from the app or by email, so the right staff and teams can respond quickly.
For Premium edition customers, you have the opportunity to use Train AI to understand your organisation’s unique case types and provide professional, context-aware drafts using the Generate AI response to save time and ensure consistency.
Learn how to enable Support Cases and start transforming your learner support journey.