How to Set Up USI Verification

Wisenet’s USI Verification Integration allows for two-way integration with the USI Registry. This allows RTOs to verify USIs in real time using a web services connection.

Required LRM Access: Portal Admin

Required Knowledge: The difference between AUSkey  and Device AUSkey 


Register your RTO

Register your RTO for USI verification services by completing the USI Registry System Access Form.


Set Up for Verification
  • DO NOT use Chrome for this step
  • You may already have a Personal ID to obtain your learners USI numbers PLEASE DO NOT USE THIS CODE. You need to obtain a specific DEVICE AusKey for the integration to work between Wisenet and the USI.
  1. Log into your AUSkey manager
  2. Select Register for a new Device AUSKey from the left hand menu
  3. IMPORTANT: When prompted, you MUST use device name: cloudservices.wisenet.co
  4. Once the Device AUSKey is created, a keystore link will be emailed to the ‘custodian’ for that Device AUSKey
  5. Follow the link in the email and follow the instructions to install the keystore
  6. Select a location on your computer or USB stick where you are going to save the Device AUSKey XML file
    • Please take note of where you have saved the file so you can later remember where
  7. Nominate a password for the Device AUSKey
    • IMPORTANT: Please take note of your password so you can later remember when prompted


Enable Verification with Wisenet
  1. Find the folder/drive/location where you saved the keystore (the Device AUSKey XML file)
  2. Right-click the XML keystore file, and ‘Open with …’ Notepad
  • DO NOT open in MS Word, otherwise, it will not work.
  • Use Notepad or equivalent and NOT a web browser nor other application. If you open it with a web browser, the browser will add ‘junk code’ to your keystore that will cause errors and prevent Wisenet USI verification services from working

3. Copy all the XML code

  • You can use keyboard shortcut to copy all
    • For Windows: press and hold Ctrl A
    • For Mac: press and hold Command A

4.  Navigate to your Wisenet Portal and go to My Account

5. Update the USI application settings and update the following settings:

  • USI Device AUSkey Keystore Password (this is the password created during the Device AUSkey installation process, and not the password for your AUSKey account)
  • USI Device AUSkey Keystore XML
    • Right click on your mouse to paste the XML code
  • USI Device AUSkey Keystore Name (only required if the keystore has multiple devices in it, i.e. two different “ABRD:50xxxxxxxxxx_cloudservices.wisenet.co” in the keystore)
  • USI Organisation Code (Training Provider Code)


Test the Verification
  1. To check if the USI Device AUSKey has been installed correctly you will need to Generate Report 0449. 
  2. Filter report by ClientUSIStatusDate = This Year
  3. If you receive one of these error messages the Device AUSKey has been installed correctly.
    • If verification status = verified or invalid then it’s working.
  4. If you receive one of these error messages the Device AUSKey has not been installed correctly and you will need to repeat the steps again.
    • Error extracting certificate
    • Error extracting credential ID from keystore.xml
    • Keystore password check failed
    • Failed. Check the status reason to see why the service couldn’t connect
    • Blank.  The settings have not been entered into the Wisenet portal.

Learn More? How to Generate a Basic Report and USI Verification Error Messages

Click image to enlarge

If a USI has not been verified you will see this error icon


If your Device AUSkey custodian has left the business, please contact AUSkey  on 1300 287539 for any further steps.

Was this Resource helpful?