How To Modify a Wisenet User Access

As a Portal Administrator you will be able to modify users access if required.

Required LRM Access: Owner Only

Need to Disable/Delete a Wisenet User access?

Do you have staff members that are leaving or have left? It is important to disable their access. Learn How to Disable a Wisenet User’s access.


  1. The Manage Users Summary page will open – for each profile, this will list the number of:
    • Current Users
      • By clicking on the number of Current Users, you should be able to see who is currently logged in under the Logged into Wisenet column
    • Invitations that have been sent, accepted, expired, declined and cancelled
      • Click on the number under each status to view more details if needed
  2. Identify the User. There are two ways to search to view current users:
    • Click on the current user number for the relevant profile, or
    • In the Profile drop down, select the relevant profile
  3. A list of users matching your search will be returned. Click Modify at the far right under Action
  4. The User’s current access will appear
  5. To change a User’s access, Select the access you wish to give them.
  6. Click Save
    • Note: Assigning access level Admin against setting Portal will make that user a Portal Administrator. For more information on access levels see User Access Roles

If the Portal Administrator leaves the Institute and there is no 2nd Portal Administrator a formal letter from the Managing Director or CEO to Wisenet is required authorisation.

If a member of staff leaves the organisation is it crucial that their access be removed; otherswise, they will still be able to make changes to your account.

Was this Resource helpful?