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Wisenet User Access Levels

It is the responsibility of the Portal Administrator to set up users, modify users and deactivate users within their organisation.

If a support or telephone call is made directly to Wisenet requesting for access level to be altered by the user, they will be referred back to the Portal Administrator. The Portal Administrator should be able to make the decision on what access levels all users within the organisation required to complete their job role.

Wisenet security levels have two broad types of access:

Note

Only a Portal Administrator can modify User privileges.

If the Portal Administrator leaves the organisation and there is no 2nd Portal Administrator a formal letter from the Managing Director or CEO to Wisenet is required authorising for changes to occur.

1

Portal Access Levels

None

All users that login to the portal can:

  • View and access their applications
  • Log support
  • Edit personal details and change password

Admin

Portal Administrator access is given to key Wisenet users to mange the Wisenet platform. This allows them to additionally view and manage:

  • View and Edit settings
  • Invite a New User
  • Modify and Delete Users
  • Wisenet User Access Levels
  • Review Subscriptions and Billing
  • Integration History

Learn more about the Portal

None

No access to eLearning

 

User

Can manage own profile within Elearning. This is the usual role for teachers/trainers.

See also E-Learning:Add and Remove Moodle Teachers and Course Managers

 

Admin

Can manage site and user settings within Elearning.

See E-Learning: Moodle Roles

None

Cannot edit settings or customise within SugarCRM can access and update tasks, leads, etc.

 

User

Has standard user access. Can add/edit/remove records

 

Admin

Full admin access. Can complete all actions including edit settings and customise SugarCRM application.

See below LRM access levels

2

LRM Access Roles

Admin

Designed for full LRM access. You should be careful when assigning this role.

Learn More? Getting Started: LRM Admin

This access will use one of your Admin Licenses. Please check with your Portal Administrator to determine how many concurrent logins you can have. If you need more please contact Wisenet.

User

Designed to complete the majority of Learner administration tasks.

They have a similar access level as Admin however, a User CANNOT complete the following (only an Admin role can):

  • Modify organisation details
  • Modify setting for Dropdown Lists and Master Checklists
  • Configure Message Templates, uReport Templates and Learncycles
    • Users can still generate uReports
  • Perform compliance exports (AVETMISS, SDR etc)
  • Delete any record (this includes deleting of Documents)
  • Run reports that have a reports category = “Management”
    • Users can still access all other reports
  • View the audit log history for all users
  • There is a setting in the Portal that can prevent Users from having access to the Staff section

Learn More? LRM Admin Tasks

This access will use one of your Admin Licenses. Please check with your Portal Administrator to determine how many concurrent logins you can have. If you need more please contact Wisenet.

The trainer role is locked down to only access the Trainer App. The Trainer App is designed to allow Trainers to view and manage Learner records that they are linked to as a Trainer.

You must first configure what the Trainer can have access to in the Trainer App. This can only be completed by the Portal Admin.

See the Trainer App setting options.

This role is design to provide a restricted view for any Learner in Wisenet.

They can:

This access will use one of your Admin Licenses. Please check with your Portal Administrator to determine how many concurrent logins you can have. If you need more please contact Wisenet.

This role is purely a read-only role. It is useful for auditing purposes. They can view everything in Wisenet LRM.

This access will use one of your Admin Licenses. Please check with your Portal Administrator to determine how many concurrent logins you can have. If you need more please contact Wisenet.

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