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Clearing Browser Cache

Wisenet uses your internet browser’s cache to optimise page-load speeds and general performance by saving and reloading visited pages instead of pulling the same data over and over again each time you revisit a page or site. If you tend to open Wisenet pages in multiple tabs, frequently update records, or make system-wide changes, you run the risk of viewing a cached version of Wisenet and not seeing the most recent changes. When you experience unexpected behavior in the application, try clearing your cache as a first defense.

Steps to Complete

The sections below cover the following browsers:

The steps below cover clearing the browser cache in Chrome. The steps are the same for Mac and Windows.

1

  1. Click on the three-dot icon on the browser toolbar. Some older versions of Chrome may use a three-bar icon instead.
  2. Select More Tools then Clear Browsing Data…

chrome-menu

Note: Alternatively, you may use a keyboard shortcut to open the Clear Browser Data options:

  • For Mac OS, press Cmd+Shift+Delete
  • For Windows, press Ctrl+Shift+Delete

2

Complete the Clear Browser Data window:

  • Set the timeframe next to Obliterate the following items from to the beginning of time
  • Put a checkmark in the checkbox next to Cached images and files
  • Optionally, select any other options that you would like to clean up on your computer
  • Click the Clear Browsing Data button to finish clearing the cache. This may take several minutes depending on how large the cache directory is
    clear-browsing-data

Note:

After Chrome has finished clearing the cache, refresh the page you were viewing in Wisenet. You may be asked to re-authenticate by entering your username and password.

The steps below cover clearing the browser cache in Firefox 55.x for Mac and Firefox 47.x for Windows as examples.

1

Firefox for Mac
  1. Open Firefox
  2. Click Firefox on the browser’s menu bar and select Preferences
  3. On the Preferences screen, choose Advanced from the left-most panel
  4. Select the Network tab
  5. In the Cached Web Content section, click Clear Now

ff55-mac

Note:

  • The “Override automatic cache management” option may be checked or unchecked. There is no need to adjust this setting when you are clearing your browser cache
  • After Firefox has finished clearing the cache, refresh the page you were viewing in Wisenet. You may be asked to re-authenticate by entering your username and password

2

Firefox for Windows
  1. Click on the three-bar Menu icon and select Options
    ff-47-win
  2. Click on Advanced and then on Network
    ff-47-options
  3. Next to Cached Web Content, click on the Clear Now button
    ff-47-clearnow

Note:

After Firefox has finished clearing the cache, refresh the page you were viewing in Wisenet. You may be asked to re-authenticate by entering your username and password.

As of January 12, 2016, Microsoft has dropped support for all but only the most current version of Internet Explorer. Because Internet Explorer 11 is the last version of Internet Explorer, it will remain the only supported version until Microsoft announces its end of life. For more information about the termination of Microsoft’s support for older versions of Internet Explorer, please refer to the announcement on Microsoft’s Windows for Business website. The following steps cover clearing the browser cache in Internet Explorer 11.

1

  1. Open Internet Explorer
  2. Click the gear icon on the browser toolbar
  3. Expand the Safety option then click on Delete browsing history
    rest/v10/supp_Files/4d8d2aa2-ee5e-a234-9572-55027ff5c1cc/file/uploadfile?format=sugar-html-json&platform=base

2

  1. Choose Temporary Internet Files and Website Files and click the Delete button
    ie11-clearcache

Note:

After Internet Explorer has finished clearing the cache, refresh the page you were viewing in Wisenet. You may be asked to re-authenticate by entering your username and password.

If you are using Microsoft Edge, follow the instructions in Microsoft’s View and delete browser history in Microsoft Edge article, selecting “Cached Data and Files” in step 3. Once the cache has been cleared, refresh the page you were viewing in Wisenet.

Safari’s “Clear History” utility automatically removes cookies other cached website data. The steps below go over clearing the browser cache in Safari 10.x on Mac as an example.

1

  1. Open Safari
  2. Click History on the browser menu bar
  3. Select Clear History from the bottom of the menu
    safari10-clearhistory

2

  1. Choose to clear all history and then click the Clear History button
    safari10-allhistory2

Note:

After Safari has finished clearing the cache, refresh the page you were viewing in Wisenet. You may be asked to re-authenticate by entering your username and password.

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